Online services – problems with (automatic) debit orders submitted via online filing and new online filing (CMS)
We are currently experiencing some technical issues with payments submitted using Form PCT/RO101.
Unfortunately, (automatic) debit orders are being erroneously displayed multiple times under pending orders in online fee payment, even if you have only submitted one debit order.
We would like to assure you that all payments will only be processed once and with the original payment date. Any fees paid via automatic debit orders will appear under pending orders, and not under fees due in the payment plan.
The EPO is working to fix this problem as quickly as possible, and will keep you informed of developments.
You do not need to take any further action.
We will notify you as soon as a solution is in place. We apologise for any inconvenience.